Policies and Returns

Shipping Options

Shipping options are available for most parts, apparel and accessory items. We make every effort to ship orders quickly, but some orders may take additional time for packaging, or order review. We will contact you when your order has shipped.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees are calculated based on the item size and weight at checkout. 

We do not ship outside the Contiguous U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 7 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

You have 7 days to return an unused new condition product that was purchased in store or online. If there’s a problem with a product that you purchased from us, please bring it back to any of our location within 7 days or email orders@thebikeshop.net for a shipping label. We will refund the original purchase amount within 7 days of receiving the returned product in new condition or if found to be defective. Merchandise returned that appears used and not defective will be subject to a restocking fee of up to 25%. This is because we cannot re-sell used items at full price. If you want to return it, please don't use it.   

Merchandise returned that appears used will be subject to a 25% restocking fee and the shipping cost will be also be charged to your return.   

Labor and service fees are non-refundable.

Special Order bike sales are final and returns are not available unless the item is defective. Customer has 7 days to contact us and request a return of a defective bike. We will work with the manufacturer to resolve any defective issue your bike may have before agreeing to a refund. If the defect is unresolvable, we will return your money.

All Sale Items are final. Sale items may not be returned unless defective.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!